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Applied Operating Models: Design and Delivery – Foundation and Practitioner

Understand the complexities of operating model transformation with this fully accredited course, designed to align business strategy and operational execution. Based on the OMDDMS® Standard (Release 4.1), this 4-day program equips participants with actionable skills to design and deliver operating models that drive efficiency, innovation, and sustainable growth.

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Duration: 4 days
Exam Vouchers Included
Fully Accredited

Course Overview

  • Course duration: 4 days
  • OMDDMS® Standard, Release 4.1
  • Fully accredited
  • Exam vouchers included
  • Free Re-Take Exam Voucher*
  • Interactive course
  • Highly experienced instructors
  • Certificate of attendance
  • Attend any time zone

What You’ll Gain from the Course

This course provides participants with the following skills and knowledge:

  • Understanding of Operating Models: Understand the OMDDMS® standard to design, deliver, and sustain operating model transformations aligned with organisational strategy.
  • Practical Analysis and Design Skills: Learn to analyse existing models, identify gaps, and create future-state designs using structured methods.
  • Effective Governance and Change Management: Gain expertise in identifying and remediating ungoverned change and implementing governance frameworks for sustainable transformation.
  • Organisation Design Knowledge: Create the appropriate organisational structure(s), capabilities, and services to support operational efficiency and adaptability.
  • Leadership in Transformation: Establish and lead an Operating Model Transformation Office and Operating Model Board for long-term oversight and accountability.
  • Operating Model Transformation Office: Understand why the OMTO and OMB are necessary, and how to set them up
  • Decision-rights Design and their Use: Understand how to design decision rights and how they can be used appropriately.
  • Hands-On Experience: Apply concepts through case studies, exercises, and quizzes for practical, real-world readiness.
  • Professional Certification: Earn up to 30 CPD points and gain recognition through a globally respected certification.

Benefits to Individuals

  • Career Advancement: Gain a globally recognised certification in operating model transformation, boosting your professional credibility and career opportunities.
  • Practical Expertise: Develop actionable skills in analysing, designing, and governing operating models, ensuring you can deliver tangible results in real-world scenarios.
  • Leadership Development: Build the knowledge and confidence to lead transformative initiatives and establish governance structures that drive organisational success.

Benefits to an Organisation

  • Optimised Operations: Develop and implement operating models that minimise risk, maximise efficiency, and accelerate transformation.
  • Operating Model Assessment: Using a clear framework to assess operating model maturity will accelerate challenge resolution and ensure transformation activities enable strategic goals
  • Increased Agility: Enable your organisation to adapt confidently to change, driving long-term innovation and competitiveness.

Why Choose EA Learning?

EA Learning is trusted by global leaders in banking, government, technology, and other Fortune 500 organisations. Our courses are delivered by expert instructors who translate concepts into practical, real-world applications. This course includes exam vouchers and interactive case studies, ensuring participants are well-prepared for certification and can contribute immediate value to their organisations.

Ready to transform how your business operates? Download the brochure or read the syllabus to discover how this course can drive measurable results for your organisation.


Who Should Attend

The Applied Operating Models: Design and Delivery Practitioner course is essential for all team members involved in operating model transformation:

Those who Direct – Accountable for the transformation:

  • CEO, Board of Directors, Chief Operations/ Financial/ Strategy/ Technology/ Information Officer (CxO)
  • Chief Transformation Officer (CTO)

Those who Manage – Govern the transformation:

  • Operating Model Transformation Director/Lead, Programme Director

Those who Deliver – Responsible for performing the tasks of scoping, discovering, analysing, transitioning, and monitoring operating model transformation and those who provide oversight to those activities:

  • Operating Model Transformation Managers
  • Transformation Programme/Project Managers
  • Communications Lead
  • Organisational Change Managers
  • Enterprise and Business Architects and other Domain Architects
  • Business Analysts
  • Subject Matter Experts
    • Including Legal, Procurement, Service Management, HR, Security etc.

Learning Outcomes

On completion of the course, candidates will be able to:

  • Explain how capabilities, processes, people, information, technologies, governance structures, obligations, and organisational structures are required to support the organisation’s intent and achieve its desired outcomes defined by its strategy.
  • Demonstrate how harnessing the power of information, measuring and optimising growth, identifying, nurturing and scaling capabilities, balancing swift decision-making with strategic insight and cultivating core values will drive actions for successful operating model transformation.
  • Apply the OMDDMS Operating Model Design and Delivery Method to ensure that the operating model is designed to support the organisation’s transformation to meet its strategic goals and objectives.
  • Identify and evaluate, and remediate ungoverned change.
  • Repeat measurable successful operating model transformation by using the OMDDMS Operating Model Design and Delivery Method.
Foundation Course
Module 1

Explores the foundational ground rules, including established methods, guidelines, best practices, principles, and structures that ensure consistency in Operating Model transformation. Candidates will examine how these frameworks enable organisations to confidently adapt to change, drive innovation, manage risk, and enhance operational efficiency in a sustainable manner. This also includes a discussion on how the emerging OMDDMS standard provides a shared and reliable basis for managing expectations in, and delivering, Operating Model transformation.

Module 2

Explores the history and evolution of the Operating Model concept, examining its emergence in written work and the key elements that define it. Candidates are introduced to the benefits of developing and managing an Operating Model, along with the drivers, outcomes, and success criteria for successful Operating Model transformation, leading to an understanding of why a properly defined operating model is essential to supporting strategy and organisational efficiency.

Module 3

Examines the distinction between a methodology and a method, highlighting the benefits a structured method brings to Operating Model design. Candidates will explore the four major components of a method and why a defined approach is essential for developing effective Operating Models. The OMDDM (Operating Model Design and Development Method) is introduced, providing the approach to create and implement a successful operating model.

Module 4

Provides a comprehensive understanding of how each phase of the OMDDM integrates with industry frameworks, ensuring support for best practices. Candidates will explore the phases of OMDDM, their outcomes, and the rules governing its application, along with critical integration factors and activities, providing the background to successfully integrating OMDDM into industry environments and optimising it for efficiency and effectiveness.

Module 5

Introduces the Content Model, including its Level 1 and Level 2 concepts, and their role in understanding and structuring an effective Operating Model. Candidates will learn how the Content Model supports Operating Model development by providing a structured approach to organising the necessary elements. In particular, the candidate will examine the important relationship between the Context Concept and the Structure Concept, and how to use each in Operating Model design and delivery.

Module 6

Explores the fundamentals of strategy, its placement within the Content Model, and the significant organisational and external drivers that influence Operating Model change. Candidates will examine why Operating Model transformation is necessary, learn techniques to analyse operating models, and understand the role of ESG (Environmental, Social, and Governance) in shaping sustainable business practices. This also highlights the impact of the UN Sustainable Development Goals (SDGs) on large-scale Operating Model transformation and long-term strategic decision-making.

Module 7

Examines the roles of the Operating Model Transformation Office (OMTO) and the Operating Model Board (OMB), explaining why they are critical in managing large-scale Operating Model transformation. Candidates will explore the similarities and differences between the OMTO and the PMO (Programme/Project Management Office), as well as the unique change characteristics associated with these management and governance structures. Additionally, candidates will be introduced to effective OMTO and OMB structures, highlighting their necessary role in ensuring successful Operating Model transformation.

Module 8

Provides a foundational understanding of principles, including their definition, basic structure, and extended structure. Candidates will learn how to develop effective Operating Model transformation principles and apply them in various contexts to guide decision-making and strategy. They will also explore when and why principles are used, ensuring clarity in their role within organisational frameworks.

Module 9

Explores the importance of incorporating legal considerations into Operating Model design and delivery to ensure compliance and risk mitigation. Candidates will be introduced to the ten major legal areas relevant to Operating Model change and understand their potential impact on business operations. Additionally, the module emphasizes the necessity of seeking professional legal advice to navigate complex regulatory requirements effectively.

Module 10

Provides an overview of organisations, their structure, and the four major components of organisation design. Candidates will explore why organisation design is essential for understanding Operating Models, the risks of neglecting this, and model approaches used in design. Additionally, this covers generally accepted design principles and standard organisational structures to support effective and scalable business operations.

Module 11

Explores the importance of good decision-making, its major objectives, and the foundational elements that support effective choices. Candidates will examine the implications of both good and poor decision-making on organisations and learn the principles of decision governance and learn how to structure decision-making processes to enhance responsibility, accountability, consistency, and strategic support.

Module 12

Explores the concept of decision rights, including their purpose, allocation, and the stakeholders involved in defining them. Candidates will gain a pragmatic understanding of the GDU (Govern, Deliver and Use) framework as opposed to other frameworks such as RACI (Responsible, Accountable, Consulted, and Informed).  This includes learning such frameworks are used to clarify roles, responsibilities, and decision-making authority.

Module 13

Explores the fundamental concepts of capabilities and services, beginning with defining capabilities, their characteristics, and different types, followed by an examination of capability models and the factors that drive change. Candidates are introduced to the nature of services, identifying various service types, their components, how they function, and their relationship to capabilities illustrating their interdependence in organisational and operational contexts.

Practitioner Course
Module 14

Provides an in-depth understanding of the Content Model, a core concept in understanding Operation Models, its structure of 31 components and their significance in understanding, designing, and developing an effective Operating Model. Candidates will also explore the relationship between the Content Model sub-components and their impact on Operating Model design and delivery.

Module 15

Examines the critical role of the Scope Phase in developing an effective Operating Model, detailing why this is a necessary first step in the process. Candidates will explore the main inputs, outputs, and steps involved in this phase. This also outlines the expected outcomes, providing a clear understanding of how the Scope Phase shapes the overall success of an Operating Model.

Module 16

Explores the importance of the Discover Phase as a foundational step in developing an effective Operating Model, highlighting its necessity in gathering critical insights to the existing Operating Model. Candidates will examine the inputs, outputs, and step-by-step process involved in this phase and understand the expected outcomes, demonstrating how the Discover Phase informs and shapes the next stages of Operating Model development.

Module 17

Explores the purpose of conducting an Operating Model assessment, whether as an annual activity, issue resolution, or governed change. Candidates will learn how to compare the current state with the required future state of the Operating Model to deliver, support, and sustain organisational strategy, using both internal and external perspectives. This includes methodologies for using these assessments to drive informed decision-making and continuous improvement.

Module 18

Examines the Analyse Phase, focusing on how it identifies and assesses the impacts of proposed changes to an Operating Model. Candidates will explore the inputs, outputs, and necessary steps involved in this phase, including its relationship to the Scoping Phase. This also outlines the expected outcomes, emphasizing how the Analyse Phase informs decision-making and ensures effective Operating Model development.

Module 19

Explores the necessity of the Design Phase in developing an effective Operating Model, outlining its objectives and expected outcomes. Candidates will examine the inputs, outputs, and step-by-step process of this phase, along with the role and benefits of Communities of Practice in supporting Operating Model design and delivery efforts. This also highlights how the Design Phase shapes the overall structure and functionality of an Operating Model.

Module 20

Explores the causes of change in Operating Models and critically the differences between Governed and Ungoverned Change. Candidates will learn to identify ungoverned change, understand its risks, and examine the remediation process to bring ungoverned change under control, while also being introduced to the structured approach to implementing governed change. This provides a framework for managing change effectively to maintain stability and support for all change to an Operating Model.

Module 21

Examines the essential requirements of the Transition Phase in implementing changes to an Operating Model, ensuring a smooth shift from the current to the future state. Candidates will explore the inputs, outputs, step-by-step process involved in this phase, and understand the expected outcomes, emphasizing how effective transition planning minimizes disruption and ensures successful adoption of changes.

Module 22

Provides an understanding of risk, its placement within the Content Model, and main risks associated with Operating Model change. Candidates will explore the roles and relationships between the Operating Model Transformation Office (OMTO) and the Operating Model Board (OMB) in managing transformation risks. Importantly, this also introduces the three core areas of the ISO 31000 risk management approach and its linkages to the Operating Model Design and Delivery Method, offering a structured framework for effective risk mitigation.

Module 23

Explores the importance of the Monitor Phase as a critical step in ensuring the effectiveness and sustainability of an Operating Model. Candidates will examine the inputs, outputs, and the step-by-step process involved in monitoring performance and identifying necessary adjustments. This also provides an outline of the expected outcomes, emphasising how continuous monitoring supports long-term operational success and adaptability.

Module 24

Explores the concept of governance, differentiating it from management and highlighting its importance across all phases of Operating Model development. Candidates will examine the nine areas of the Operating Design and Development Method Governance Framework and key governance concepts, including principles, standards, policies, regulations, procedures, and guidelines. Additionally, the two main functions of the Govern Phase are covered, explaining their necessity in ensuring structured oversight and compliance in Operating Model transformation.


Inclusions

By registering for this course, you will receive:

  • Exam vouchers for the online Applied Operating Models: Design and Delivery Foundation exam and, Practitioner exam.
  • One free exam re-sit voucher if you fail an exam on your first attempt.
  • Case study, exercises, and quizzes.
  • Certificate of attendance.

With our premium courseware pack, you will gain access to EA Learning’s Course Material Portal. It includes a comprehensive range of downloadable resources such as:

  • Course slides.
  • Case study including models.
  • Artefacts.
  • Handouts.

Certification

  • After passing your Applied Operating Models: Design and Delivery Foundation exam and Applied Operating Models: Design and Delivery Practitioner exam, you will be awarded the:
    • Applied Operating Models: Design and Delivery Foundation Badge.
    • Applied Operating Models: Design and Delivery Practitioner Badge.

 

 

  • Professional Certification:
    • Earn up to 30 CPD points and gain recognition through a globally respected certification.

 

  • Option for inclusion on public OMDDMS Certification Register.

At the end of this course, you’ll have twelve months to take the online exams for which EA Learning, will provide you with the one-time exam voucher codes.

  • Exam vouchers are valid for twelve months; however, you should aim to take the exam within one month of completing your course

Examination Name: Applied Operating Models: Design and Delivery Foundation

  • Duration: 75 minutes
  • Format: Multiple-choice examination
  • Number of questions: 50 questions
  • Passing score: 26/50 (60%)

Examination Name: Applied Operating Models: Design and Delivery Practitioner

  • Duration: 75 minutes
  • Format: Multiple-choice examination and written
  • Number of questions: 40 multiple choice and one written
  • Passing score: 24/40 (60%)

 

If you don’t achieve a pass, contact Support@ealearning.com for a retake voucher which will be valid for six months.
What is OMDDMS®?

OMDDMS® is the Operating Model Design Delivery and Management Standard

OMDDMS® is the emerging standard for operating model transformation.

It was created so individuals and organisations can confidently modify operations for greater efficiency, profitability, and success.

By providing a repeatable, scalable method, guidelines, best practices, principles and structures, organisations can respond and change confidently, drive innovation, manage risk, and operate more efficiently and sustainably.

OMDDMS® training is only delivered through approved training providers.

Does OMDDMS include a method?

Yes, it includes a comprehensive method with defined steps, inputs and outputs. This is the Operating Model Design and Delivery Method (OMDDM) and it supports operating model transition using a consistent, efficient, and practical approach that minimises risks, enhances collaboration, and drives the achievement of sustainable objectives and goals.

Consisting of seven phases (1 – 6) underpinned by continuous governance (7), the OMDDM ensures that the operating model is designed to support the organisation’s strategic goals and objectives. Each phase of the OMDDM has an objective, outcome, inputs, steps, and outputs.

This method also helps measure performance, scalability, and adaptability, contributing to the organisation’s success.

With OMDDMS® and the OMDDM, the answer to ‘What do we do on Monday?’ is clear.

What is the latest version of OMDDMS?

The current version of OMDDMS® is Version 4.

How do I become certified?
  • To become certified, you must take the course and pass the exam.
  • Exam vouchers will be made available via your training provider during your course or shortly after your course.
How can I prove I’m certified?

Soon, by searching on the OMDDMS® Certification Register, and soon, through Acclaim.
When you take an approved course you will be asked whether you’d like your name to appear on the Certification Register to show attendance and certification status with a badge.

How long does my certification last?

Certification is provided for the version of the exam you take without any time limitation.

When either (a) new versions of the OMDDMS® AOM:DD course, or (b) additional (elective) modules or material are made available, you can choose to certify for each.

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Data3
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NTT
SAP
Just Web Ops
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KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco

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