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✔ Provider: GEL
✔ Accredited by: PeopleCert
✔ Exam vouchers included
✔ Course duration: 14+ hours
✔ Access Period: 6 months
✔ Tutor support
✔ Quizzes and exam practice
✔ Works on mobile devices
Course Overview
Effective IT management requires treating all elements as parts of an interconnected system. From design and build to testing, launching, operation, and support, IT-enabled products and services must be managed through a cohesive process to drive real and lasting value. The focus of ITIL® 4 CDS is to equip users with strategies to establish a continuous and integrated process for creating, delivering, and supporting IT services, aiming for ongoing value delivery to customers.
Why take this course?
Prerequisites
ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL 4 Specialist: CDS exam, candidates must first have passed the ITIL® 4 Foundation exam.
The ITIL® 4 Specialist: Create, Devliver and Support course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
Get acquainted with the course’s layout and resources, including an introduction to the subject matter expert, a navigation tutorial, and a detailed course guide covering exam information, FAQs, and a lesson plan.
Delve into professionalism within IT service management, covering essential topics such as communication, organizational culture, and various operational methodologies.
Learn to document and implement value streams that enhance organizational workflows, focusing on creating new services, supporting ongoing services, and restoring live systems effectively.
Focus on techniques for prioritizing and managing work efficiently within an IT service management framework.
Engage with a practice exam designed to mirror the format of the official ITIL examination, consisting of straightforward multiple-choice questions to test your knowledge of the Create, Deliver, and Support syllabus.
Conclude the course with directions to a course evaluation survey, recommendations for further learning through free trial courses, and links to useful social media resources.
What will you learn?
Target Audience
Exam Information
This course is meticulously crafted to equip students to successfully pass the ITIL Specialist: Create, Deliver & Support examination. Eligibility to sit the exam requires prior completion of the ITIL® 4 Foundation.
Included with this course is a FREE exam voucher, demonstrating our confidence that you’ll excel on your first attempt!
Ensure your device is ready for the online examination, for detailed specifications and more information, please refer to the PeopleCert website.
Voucher requests are generally processed within two working days, though it may take up to five. Please remember to request your voucher within the course access period, which begins on the date of your purchase. For further assistance, refer the GEL Support & FAQs page.
ITIL4 Specialist: Create, Deliver and Support exam
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organizations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimization.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimizes resources, and facilitates ongoing enhancements.
ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organizational contexts.
