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Awareness: ITIL® 4 – eLearning

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Duration: 1 Hour - 1 Month Access
Self-paced eLearning
Fully Accredited

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Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

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Awareness: ITIL® 4 – eLearning

Key Features
  • Created by an expert
  • Certificate of completion
  • Course duration: 1 hours
  • Access period: 1 month
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices

Step into the realm of IT Service Management (ITSM) effortlessly with our complimentary ITIL® 4 Awareness course! Designed to offer a foundational glimpse into the intricate world of ITIL – the gold standard in ITSM, this course is your gateway to unparalleled expertise and knowledge.

Get acquainted with the core principles, terminologies, and structure of ITIL® 4, a framework adopted by global enterprises for transforming IT service delivery. Our free introductory course is meticulously crafted to provide insights, showcasing the efficacy of our comprehensive, self-paced eLearning experiences.

Why a free course, you ask? We are dedicated to ensuring that you are well-informed and confident in your educational choices. This ITIL® 4 Awareness course serves as a precursor, offering a hands-on experience of the world-class training that unfolds in our advanced ITIL® 4 Foundation, Specialist, and Leader courses, as well as the prestigious Managing Professional and Strategic Leader suites.

Discover the pivotal role ITIL® 4 plays in empowering businesses, enhancing IT service management, and driving innovation. Witness firsthand the benefits and transformational impact that awaits, fostering an understanding that propels you towards becoming a certified ITIL® 4 practitioner.

Your journey to mastering ITIL® 4, elevating your career, and contributing to organisational excellence begins here. Embrace the opportunity – experience ITIL® 4 today!

Why should you take this course?

  • ITIL 4 is the most widely used ITSM framework in the world. Understanding it can help candidates thrive in IT, project, and program teams
  • Investing in ITIL 4 training for staff will allow them to implement and utilise the framework with much greater efficiency and effectiveness
  • Having a widespread understanding of ITIL 4’s terminology in your business can be a great asset for collaboration
  • This course was created by e-Learning specialists
  • This ITIL 4 introduction course comes with a variety of engaging online training assets, including regular knowledge checks

Course Prerequisites:

None.

Awareness: ITIL® 4 is delivered by Good e-Learning. EA Learning promotes this course for Good e-Learning

ITIL® is a registered trademark of AXELOS. All rights reserved.

Welcome to ITIL 4 Awareness

This module introduces the course, including its structure and what kind of resources will be present throughout. It also outlines what students can find in the resources area, including a diagram pack, glossary, and course guide.

Module 1: Introduction to ITIL 4

This module offers an introduction to ITIL4, including what it is and how it enables and benefits ITSM. The module also looks at how ITIL has evolved over the years and how this led to the current structure of ITIL 4. Finally, the module takes students through the ITIL certification path and how they can achieve different levels of certification.

Module 2: The Key Concepts of Service Management

This module looks at the terminology and key concepts of ITIL 4, including terms that are essential for understanding ITIL in general. The module then examines value creation and co-creation, both of which are central concepts for the framework. Next, the module addresses the concept of ‘organisation’ and how it can take on different roles before moving on to different service offering categories. The module ends by examining the definition of ‘service management’.

Module 3: The Key Components of the ITIL 4 Framework

This module starts by looking at the Four Dimensions Model and the Service Value System (SVS), two key elements of ITIL 4. The module then looks at two components of the SVS, the Service Value Chain (SVC) and the ITIL Guiding Principles.

Module 4: Overview of Key Practices in ITIL 4

This module addresses another element of the ITIL SVS, the ITIL Practices. Specifically, it covers the purpose of and relationship between the seven key practices in the Service Value Chain.

Module 5: Memory Game

This module features a memory game to review the key terms that have been covered in the course so far.

Module 6: ITIL 4 Awareness Wrap-Up

This final module brings the course to a close by revisiting the elements that have been covered throughout. Together, these pieces add up to the holistic ITSM approach that is ITIL 4. Students are advised to download course materials to create toolkits for later reference.



What will you learn by taking this course?

  • How the ITIL 4 framework is structured
  • The key elements of ITIL 4, such as the four dimensions of service management and ITIL’s Service Value System (SVS)
  • The terminology of the ITIL 4 framework and how it is utilised in practice
  • The benefits of studying ITIL 4 for individuals and businesses
  • How the ITIL 4 certification path works

Who is this course aimed at?

  • Candidates looking for an introduction to ITIL 4
  • Organisations wishing to upskill members in what to expect from ITIL 4
  • Students who want to know more about the ITIL 4 framework before starting an ITIL 4 Foundation course
  • Team or department members who require an understanding of ITIL 4 in order to work with practitioners
  • Managers, CIOs, or stakeholders wishing to understand the framework and how it creates value


There is no exam for this course. A certificate of completion will be issued.
What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organisations design, develop, and continually improve their IT services.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What is meant by ITSM?

ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimise IT services for clients and employees.

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