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ITIL® 4 Foundation

ITIL® 4, formerly known as the Information Technology Infrastructure Library, stands as a premier IT service management (ITSM) framework. It is renowned for its ability to assist IT teams in enhancing the value and strategic alignment of IT services, crucial for thriving in today’s competitive Digital Age.

This ITIL training provides a comprehensive introduction to the core elements of ITIL 4. Key topics covered include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, and the 7 ITIL Practices that underpin effective IT service management.

Duration: 14+ Hours - 6 Months Access
Self-paced eLearning
Fully Accredited

Course Overview

  • Exam vouchers included
  • Course duration: 14+ hours
  • Access Period: 6 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

Upon completion of this course, participants will gain a robust understanding of how ITSM enables organisations to generate value through improved efficiency, speed, and continual evolution of services. Learners will be equipped with the knowledge to apply ITIL practices and tools effectively, succeed in the ITIL 4 Foundation exam, and contribute to ongoing service improvements within their organisations.

Why take this course?

Good e-Learning stands out as an award-winning provider and has been recognised as a ‘Market Leader’ in ITIL online training by Course Conductor. This ITIL 4 course includes:

  • An updated and comprehensive approach to IT service management as outlined in the ITIL 4 syllabus.
  • Recognition of ITIL certifications as highly desirable by IT employers.
  • Development input from ITIL 4 book authors and leading industry experts.
  • A complimentary eBook from PeopleCert included with the course materials.
  • Preparation that ensures candidates are ready to pass the ITIL 4 Foundation exam on their first attempt.
  • Potential for significant salary increases; professionals with ITIL Foundation certification have an average base salary of about $100,000 (or £41,000) according to Payscale.
  • Free exam vouchers provided to Good e-Learning students, covering the costs of the ITIL Foundation exam (terms and conditions apply).
  • This ITIL® 4 Foundation course is accredited by PeopleCert

The ITIL® 4 Foundation course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.


Target Audience

  • Individuals eager to begin their ITIL training with an award-winning course provider.
  • Organisations planning to implement ITIL 4 best practices.
  • Professionals, either individuals or groups, interested in online ITIL training.
  • Team members and managers seeking a comprehensive understanding of the ITIL framework.

What will you learn?

  • Explore how the ITIL best practice framework enhances the efficiency, effectiveness, and quality of IT-driven products and services.
  • Gain an overview of the tools, methodologies, purposes, and key components that make up the ITIL framework.
  • Learn how ITIL’s guiding principles aid organisations in planning, creating, implementing, and continuously improving top-tier IT services.
  • Understand the ITIL certification pathway, including the specifics of the Managing Professional (MP) and Strategic Leader (SL) streams.
  • Discover how to integrate ITIL with other leading frameworks such as Lean, DevOps, and Agile, to optimise service management practices.
  • Acquire all the necessary knowledge to succeed in the official ITIL foundation certification exam.
Introduction to the ITIL 4 Framework
Module 1: The Key Concepts of Service Management
Module 2: The Guiding Principles
Module 3: The Four Dimensions of Service Management
Module 4: Service Value System (SVS)
Module 5: The Service Value Chain (SVC)
Module 6: Practice: Purpose and Key Terms
Module 7: Understanding the 7 ITIL Practices
2x Practice Exam Simulators
Wrap-Up

Exam Information

To achieve the ITIL® 4 Foundation qualification, you must successfully pass the ITIL® 4 Foundation exam. The ITIL exams are available online through a service provided by PeopleCert.

Upon completing this course, you will be equipped to begin preparing for the Foundation exam. To aid in your preparations, this ITIL 4 eLearning course includes two practice exams designed to mirror the actual exam environment.

Before scheduling your exam, ensure that your device meets the necessary technical standards. For detailed instructions and further assistance, please refer to the PeopleCert website.

Requests for exam vouchers are usually processed within two working days, though it may take up to five. Remember to request your voucher within the access period of the course, which begins on the date of your purchase. For additional details, check the GEL Support & FAQs page.

ITIL® 4 foundation exam:

  • This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must answer at least 26/ 40 questions correctly
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
  • Passing this exam will allow candidates to proceed to exams for intermediate ITIL qualifications

Digital Credentials:

After passing the exam, you’ll earn the ITIL® 4 Foundation Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.

What is ITSM?
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What does ITIL stand for?
What does the ITIL certification path look like?
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Core Specialisation: We are dedicated solely to Architecture, Design and Business Transformation, offering specialised training in these disciplines backed by genuine expertise.
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We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.

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Virtual Classroom

Our classes run from 9am to 5pm in the specified local time zone. To secure your place on a class, simply register and follow the prompts to pay by credit card or invoice.

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Self-Paced eLearning

Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

ITIL® 4 Foundation - eLearning
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  • Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.

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Trusted by Leading Organisations

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco

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