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✔ Provider: GEL
✔ Accredited by: PeopleCert
✔ Exam vouchers included
✔ Course duration: 14+ hours
✔ Access Period: 6 months
✔ Tutor support
✔ Quizzes and exam practice
✔ Works on mobile devices
Course Overview
ITIL® 4, formerly known as the Information Technology Infrastructure Library, stands as a premier IT service management (ITSM) framework. It is renowned for its ability to assist IT teams in enhancing the value and strategic alignment of IT services, crucial for thriving in today’s competitive Digital Age.
This ITIL training provides a comprehensive introduction to the core elements of ITIL 4. Key topics covered include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, and the 7 ITIL Practices that underpin effective IT service management.
Upon completion of this course, participants will gain a robust understanding of how ITSM enables organizations to generate value through improved efficiency, speed, and continual evolution of services. Learners will be equipped with the knowledge to apply ITIL practices and tools effectively, succeed in the ITIL 4 Foundation exam, and contribute to ongoing service improvements within their organizations.
Why take this course?
Good e-Learning stands out as an award-winning provider and has been recognized as a ‘Market Leader’ in ITIL online training by Course Conductor. This ITIL 4 course includes:
The ITIL® 4 Foundation course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
This module offers a foundational understanding of ITIL 4, detailing the evolution of the framework and providing a comprehensive overview.
Content Covered:
Explores fundamental definitions and concepts related to service management, including the creation of value through services.
Key Topics:
Discusses the seven ITIL Guiding Principles which are pivotal to ITSM best practices.
Principles Covered:
This module addresses the holistic approach to service management through four dimensions.
Dimensions Explored:
Focuses on integrating various components and activities within ITIL to facilitate value creation.
Detailed look at the ITIL Service Value Chain and its six activities essential for delivering services.
Reviews the purposes and definitions of the 18 ITIL practices, emphasizing their implementation.
Key Practices Include:
Provides in-depth insights into the seven critical ITIL practices.
Focus Areas:
Prepares candidates for the ITIL Foundation exam with two comprehensive practice tests, simulating the real exam environment.
Summarizes the course content, ensuring readiness for the ITIL Foundation exam. When ready, candidates can request a free exam voucher from Good e-Learning.
What will you learn?
Target Audience
Exam Information
To achieve the ITIL® 4 Foundation qualification, you must successfully pass the ITIL® 4 Foundation exam. The ITIL exams are available online through a service provided by PeopleCert.
Upon completing this course, you will be equipped to begin preparing for the Foundation exam. To aid in your preparations, this ITIL 4 eLearning course includes two practice exams designed to mirror the actual exam environment.
Before scheduling your exam, ensure that your device meets the necessary technical standards. For detailed instructions and further assistance, please refer to the PeopleCert website.
Requests for exam vouchers are usually processed within two working days, though it may take up to five. Remember to request your voucher within the access period of the course, which begins on the date of your purchase. For additional details, check the GEL Support & FAQs page.
ITIL® 4 foundation exam
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organizations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimization.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimizes resources, and facilitates ongoing enhancements.
ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organizational contexts.
