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ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

In today’s business landscape, integrating IT into strategic planning and continuous improvement is crucial for organizational success. The ITIL® DPI module provides a comprehensive framework equipped with terms, tools, and best practices dedicated to effective IT governance. This includes methodologies for organizational change management and oversight of Governance, Risks & Compliance (GRC). ITIL DPI is designed for organisations aiming to plan and implement long-term changes effectively while ensuring these changes are justifiable to stakeholders and contribute to a culture of continuous learning and development. This module is perfect for any organization looking to enhance their IT governance and drive impactful improvements across their services.

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Duration: 16+ Hours – 6 Months Access
Self-paced eLearning
Fully Accredited

Course Overview

  • Exam voucher included
  • Course duration: 16+ hours
  • Access Period: 6 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

Why take this course?

  • GEL has been recognised as a ‘Market Leader’ in ITIL training by the independent authority, Course Conductor.
  • This course includes frequent knowledge assessments to enhance learning retention and provides a practice exam simulator to assist students in preparing for the ITIL DPI exam.
  • The course boasts interactive presentations, video tutorials led by instructors, and various resources developed with the expertise of seasoned ITIL professionals.
  • Every student receives a complimentary exam voucher (terms and conditions apply).
  • This ITIL® 4 Strategist: Direct, Plan & Improve course is accredited by PeopleCert.

Prerequisites

ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.

The ITIL® 4 Strategist: Direct, Paln and Improve course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.


What will you learn?

  • Strategic Planning and Improvement: Understand methods for effectively planning, reviewing, and enhancing IT services and products.
  • Governance and Change Management: Gain skills to manage organisational change and align with Governance, Risk, and Compliance (GRC) frameworks.
  • Fostering a Learning Environment: Learn strategies to create an IT organisation that continuously learns and improves.
  • Real-World Application: Apply the concepts learned in the course to real-world organisational challenges.
  • Enhancing IT Practices: Acquire practical skills essential for directing, planning, and improving IT practices within an organisation.
  • Utilizing Lean and Agile: Explore how Lean and Agile methodologies can be implemented to benefit organisational practices.
  • Exam Preparation: Equip yourself with all the necessary knowledge and resources to pass the official ITIL 4 DPI exam.
An Overview of ITIL 4 Strategist: DPI

This introductory segment welcomes students to the course, detailing its structure and the expected learning outcomes.

Module 1: Concepts of Direct, Plan, and Improve

In this module, students explore fundamental concepts related to ‘Direct, Plan, and Improve’, focusing on differentiating essential terms such as ‘vision’, ‘mission’, ‘methods’, ‘operating model’, and ‘scope of control’.

Discussion extends to the management of planning across various levels, incorporating aspects of governance, compliance, and management.

The module concludes by examining the concepts of value, outcomes, costs, and risks, and their interrelation with strategic direction, planning, and improvement efforts.

Module 2: Implementing Direction and Planning

This module details the elements requiring direction and planning, employing key principles and methods for effective implementation. By its conclusion, students will understand how to distribute goals and requirements, formulate effective policies, and set adequate controls without overregulation. This knowledge enables placing decision-making powers at appropriate organisational levels.

Module 3: Principles and Methods of GRC

This module delves into Governance, Risk, and Compliance (GRC) and their associated principles and methods.

Students will be equipped with knowledge on the purpose and integration of GRC within ITIL 4’s Service Value System (SVS) and understand risk management and governance’s impact on DPI.

Module 4: Driving Continual Improvement

Focusing on continual improvement, this module discusses the methods and principles for fostering enhancements across various initiatives.

By module’s end, students will grasp improving the SVS, embedding continual improvement processes, and utilising assessment techniques effectively. They will also learn to develop and defend business cases and conduct improvement reviews and analyses.

Module 5: Managing Organisational Change

This module guides students through the fundamentals of Organisational Change Management (OCM) and its application in strategic direction and improvement planning.

It concludes with students understanding the extent, nature, and benefits of OCM and the essential interfaces within the ITIL value chain.

Module 6: Metrics, Indicators, and Reporting

Exploring measurement and metrics, this module emphasizes the importance of measurement, reports, key success factors, and primarily, KPIs. Students will emerge with a functional understanding of applying measurement and reporting principles to direct and enhance planning and improvement initiatives, including defining supporting metrics and indicators.

Module 7: Assessing Value Streams and Practices

This module evaluates the distinctions between value streams and practices and their impact on strategic endeavors.

By the end, students will know how to select and apply appropriate methods for directing, planning, and improving these elements.

Module 8: Engaging Stakeholders and Communication

Addressing stakeholders, communication, and feedback, this module covers the essential communication principles and change management techniques critical to strategic planning and improvement.

Students will learn to effectively communicate and influence others and establish robust feedback mechanisms.

Module 9: Dual Practice Exam Simulators

These simulators recreate the testing environment of the official ITIL 4 Specialist: Direct, Plan & Improve exam, providing an excellent opportunity for students to assess and refine their knowledge.

When ready, students can contact Good e-Learning to secure their FREE exam voucher.

Module 10: Course Conclusion

A brief module that marks the conclusion of the course and reviews key takeaways.

 


Exam Information

This course is tailored to equip students for the ‘ITIL Specialist: Direct, Plan & Improve’ examination. To qualify for the exam, candidates must meet one of the following prerequisites: ITIL® 4 Foundation Certificate

Successfully passing the ITIL 4 DPI exam is essential for those aiming to complete the ‘Managing Professional (MP)’ and ‘Strategic Leader (SL)’ paths. The good news is that this exam needs to be passed only once.

Included with this course is a complimentary exam voucher.

Prior to scheduling your exam, ensure your device meets the necessary technical specifications. For more detailed information and further instructions, please check the PeopleCert website.

Voucher requests are generally processed within two working days; however, it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase.  For additional details, refer to the GEL Support & FAQs page.

ITIL® 4 Strategist: Direct, Plan & Improve exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

Digital Credentials:

After passing the exam, you’ll earn the ITIL® 4 Strategist: Direct, Plan & Improve Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organisations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.

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