Free Quote
Request In-House
Enquire Now
Course Material Portal

ITIL® 4 Specialist: Create, Deliver & Support (CDS) – eLearning

Register Now
Free Quote
Duration: 14+ Hours – 6 Months Access
Self-paced eLearning
Fully Accredited

Course and Pricing Information

Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

is online value: 2

Complete online at your own pace (Self-paced)
[debug_isonline]

eLearning

$749.00

excl
Register

Smart savings for team training

Unlock bulk pricing discounts by prepaying for multiple courses or course registrations!

Contact us to find out more and save today!

ITIL® 4 Specialist: Create, Deliver & Support (CDS) – eLearning

Key Features

✔ Exam voucher included
✔ Course duration: 14+ hours
✔ Access Period: 6 months
✔ Tutor support
✔ Quizzes and exam practice
✔ Works on mobile devices
✔ Provider: GEL
✔ Accredited by: PeopleCert


Course Overview

Effective IT management requires treating all elements as parts of an interconnected system. From design and build to testing, launching, operation, and support, IT-enabled products and services must be managed through a cohesive process to drive real and lasting value. The focus of ITIL® 4 CDS is to equip users with strategies to establish a continuous and integrated process for creating, delivering, and supporting IT services, aiming for ongoing value delivery to customers.

Why take this course?

  • GEL is recognised as a ‘Market Leader’ in ITIL training, independently certified by Course Conductor.
  • This course includes frequent knowledge checks and a practice exam simulator to aid in preparation for the ITIL CDS certification exam.
  • Every student receives a FREE exam voucher to cover the certification costs (terms and conditions apply).
  • Engaging and interactive training materials are provided, including videos and instructor-led audio, developed in collaboration with highly experienced ITIL experts.
  • This ITIL® 4 Specialist: Create, Deliver & Support course is accredited by PeopleCert.

Prerequisites

ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL 4 Specialist: CDS exam, candidates must first have passed the ITIL® 4 Foundation exam.

The ITIL® 4 Specialist: Create, Devliver and Support course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

Module 0 – Welcome to ITIL 4 Specialist: Create, Deliver and Support

Get acquainted with the course’s layout and resources, including an introduction to the subject matter expert, a navigation tutorial, and a detailed course guide covering exam information, FAQs, and a lesson plan.

Module 1 – Professionalism in IT Service Management

Delve into professionalism within IT service management, covering essential topics such as communication, organisational culture, and various operational methodologies.

Module 2 – Using ITIL Practices and Value Streams to Effectively Create, Deliver and Support Services

Learn to document and implement value streams that enhance organisational workflows, focusing on creating new services, supporting ongoing services, and restoring live systems effectively.

Module 3 – Prioritisation and Management

Focus on techniques for prioritising and managing work efficiently within an IT service management framework.

Module 4 – Practice Exam

Engage with a practice exam designed to mirror the format of the official ITIL examination, consisting of straightforward multiple-choice questions to test your knowledge of the Create, Deliver, and Support syllabus.

Module 5 – Course Wrap-Up

Conclude the course with directions to a course evaluation survey, recommendations for further learning through free trial courses, and links to useful social media resources.

 



What will you learn?

  • Explore how different value streams are constructed, tested, and implemented within a continual cycle of iterations and feedback, forming an end-to-end process.
  • Learn strategies for integrating various value streams to ensure cohesive service delivery.
  • Discover techniques for assessing service performance and applying methods aimed at enhancing service quality.
  • Understand practical applications of CDS to effectively plan and construct value streams and chains, thus creating, delivering, and supporting services that provide critical value.
  • Acquire all the knowledge necessary to successfully pass the official ITIL 4 CDS certification exam.

Target Audience

  • Organisations aiming to integrate ITIL 4 CDS best practices into their operations.
  • ITIL 4 students aspiring to achieve ITIL 4 Master certification.
  • IT managers looking to enhance their ITIL credentials to assume greater responsibilities and secure higher-paying positions.
  • ITIL learners focused on completing the ITIL 4 Specialist track of modules.


Exam Information

This course is meticulously crafted to equip students to successfully pass the ITIL Specialist: Create, Deliver & Support examination. Eligibility to sit the exam requires prior completion of the ITIL® 4 Foundation.

Included with this course is a FREE exam voucher, demonstrating our confidence that you’ll excel on your first attempt!

Ensure your device is ready for the online examination, for detailed specifications and more information, please refer to the PeopleCert website.

Voucher requests are generally processed within two working days, though it may take up to five. Please remember to request your voucher within the course access period, which begins on the date of your purchase. For further assistance, refer the GEL Support & FAQs page.

ITIL4 Specialist: Create, Deliver and Support exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

Digital Credentials:

After passing the exam, you’ll earn the ITIL Specialist: Create, Deliver & Support Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.

 
What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organizations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.

Register Now

Other Similar Courses

See All EA Learning Courses

ITIL® 4 Specialist: Create, Deliver & Support (CDS) – eLearning

READ MORE & REGISTER
$749.00

Agile Business Analyst (AgileBA®) Foundation & Practitioner – eLearning

READ MORE & REGISTER
$1,359.00

Agile Project Management (AgilePM®) Practitioner – eLearning

READ MORE & REGISTER
$669.00

Want to know more?

Enter your information and we will send you a brochure and connect you with a member of our team

Copyright © EA Learning 2024
Quick Links
Resources
Contact
Connect
Linkedin X-twitter Envelope