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✔ Provider: GEL
✔ Accredited by: PeopleCert
✔ Exam vouchers included
✔ Course duration: 16+ hours
✔ Access Period: 6 months
✔ Tutor support
✔ Quizzes and exam practice
✔ Works on mobile devices
Course Overview
IT doesn’t operate in isolation. Effective IT managers understand the necessity of evaluating interactions across various stakeholders, including users, suppliers, partners, and customers, to optimize service delivery fully. The ITIL® DSV module equips professionals with a suite of tools and techniques focused on maximizing stakeholder value. Emphasizing customer and user experiences, this module delves into journey mapping to ensure that all interactions contribute to enhanced service outcomes.
Why take this course?
Prerequisites
ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.
The ITIL® 4 Specialist: Drive Stakeholder Value course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
This opening module addresses the course rationale and provides an overview of ITIL 4 DSV. Students will also be introduced to the subject matter experts who will be helping them along. A lesson plan will be outlined, and students will be provided with exam information, FAQs, refresher exercises for ITIL 4 Foundation, a toolkit, a diagram pack, a skills self-audit form, a workbook, a glossary, and a list of further resources.
This module shows learners how to identify key principles for ITIL DSV.
This module goes over how to identify stakeholder aspirations, map customer journeys, identify touchpoints and service interactions, design customer journeys, and measure and improve customer journeys.
This module teaches students how to identify service consumers and providers, along with their needs. Students will also learn how to describe and target markets.
By the end of this module, students will be able to describe how to communicate and collaborate, build service relationships and manage suppliers and partners, as well as define service relationship types.
This module describes how to do a number of tasks, including managing demand and opportunities, specifying and managing customer requirements, designing service offerings and user experiences, and selling and obtaining service offerings.
By the end of this module, students will be able to describe how to agree and plan value co-creation, along with how to negotiate and agree on services.
This module will show students how to:
This module will show students how to explain how to foster a service mindset and describe both ongoing service interactions and how to nurture user communities.
This module will teach students how to explain both how to realise service value in different settings and track value realisation. They will also learn to describe how to assess and report value realisation, as well as explain how to evaluate value realisation, improve customer journeys and realise value for service providers.
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Drive Stakeholder Value examination. It will be well worth testing your knowledge before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with. When you feel you are ready to sit the ITIL DSV exam, simply contact support to request your exam voucher.
This module wraps up the rest of the course, providing students with knowledge checks to ensure they have absorbed the subject matter in preparation for the exam.
What will you learn?
Target Audience
Exam Information
This course prepares students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. Eligibility for the exam requires completion of the ITIL® 4 Foundation.
Before booking your exam, check that your device meets the necessary technical requirements, take a look at the PeopleCert website for more information.
Voucher requests are processed within two to five working days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, visit the GEL Support & FAQs page.
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organizations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimization.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimizes resources, and facilitates ongoing enhancements.
ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organizational contexts.
