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ITIL® 4 Managing Professional (MP) Suite – eLearning

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Duration: 75+ Hours – 12 Months Access
Self-paced eLearning
Fully Accredited

Course and Pricing Information

Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

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ITIL® 4 Managing Professional (MP) Suite – eLearning

Key Features

✔ Exam vouchers included
✔ Course duration: 75+ hours
✔ Access Period: 12 months
✔ Tutor support
✔ Quizzes and exam practice
✔ Works on mobile devices
✔ Provider: GEL
✔ Accredited by: PeopleCert


Course Overview

Earn your ITIL® 4 Managing Professional qualification! The courses within this suite have been created in collaboration with ITIL® 4 specialists including Mark Smalley, leading IT Management consultant, author and contributor to the ITIL® 4 HVIT syllabus.

This ITIL® 4 suite includes all the courses covered in the ITIL® 4 Managing Professional (MP) stream, as well as the introductory ITIL® 4 Foundation module. Taking this suite will help you gain five ITIL® 4 certifications, leaving you just one exam away from unlocking the chance to become an ITIL® Master. By the end of the suite, you will have a clear understanding of how to manage and enhance IT-powered teams, workflows, and services, making you fully equipped to contribute to and manage ITIL® 4 teams.

Kickstart your training today!

Why should you take this course?

  • The courses are conducted by an award-winning online training provider who was independently certified as a ‘Market Leader’ for ITIL® online training by Course Conductor
  • The suite offers a comprehensive introduction to ITIL® 4, as well as its more management-focused intermediate practices
  • ITIL® 4 is one of the world’s most popular and demonstrably effective IT service management (ITSM) frameworks
  • ITIL® 4 creates atmospheres of continuous improvement within IT teams and departments
  • The course suite fully prepares students to sit and pass the ITIL® 4 Foundation, ITIL® 4 DSV, ITIL® 4 DPI, ITIL® 4 CDS, and ITIL® 4 HVIT certification exams
  • After passing the exams covered in this course suite, students will be just one exam away from being eligible to become an ‘ITIL® Master’
  • The courses are created with help from highly experienced subject matter experts
  • The courses in the suite come with instructor-led videos, regular knowledge checks, practice exam simulators, tutor support, and more
  • Exam voucher for each course included
  • Each course in this suite is fully accredited by PeopleCert on behalf of AXELOS

 

Prerequisites

None. ITIL® 4 Foundation, included in this suite, is a prerequisite for the other courses in the stream.

 

The ITIL4 Managing Professional Suite course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. 

ITIL® 4 Foundation

Formerly known as the ‘Information Technology Infrastructure Library’, ITIL® 4 is a world-class framework for managing and optimising IT services. This course was designed not only to prepare you to pass the ITIL® 4 Foundation exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the ITIL® framework. Kickstart your path to becoming an ITIL® Master today!

Find out more about ITIL® 4 Foundation!

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organisations. ITIL® DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organisational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organisations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL® 4 training today!

Find out more about ITIL® 4 Strategist: Direct, Plan & Improve (DPI)!

ITIL® 4 Specialist: Create, Deliver & Support (CDS)

The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL® 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers. Kickstart your ITIL® 4 training today!

Find out more about ITIL® 4 Specialist: Create, Deliver & Support (CDS)!

ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimised. The ITIL® DSV module offers a number of tools and techniques for stakeholder value optimisation, with a particular focus on customer and user experiences, as well as journey mapping. Kick start your ITIL® 4 training today!

Find out more about ITIL® 4 Specialist: Drive Stakeholder Value (DSV)!

ITIL® 4 Specialist: High Velocity IT (HVIT)

The modern world of IT is more fast-paced than ever. Success requires swift adaptability and a keen eye for new opportunities. ITIL® High-Velocity IT (HVIT) is a module that offers a number of tools and best practices to help users succeed in this environment. It helps businesses to stay ahead of their competitors by maximising cost-effectiveness, efficiency, responsiveness, and enterprise agility. It can also give IT managers access to fantastic career and networking opportunities. Kickstart your ITIL® HVIT training today!

Find out more about ITIL® 4 Specialist: High Velocity IT (HVIT)!




What will you learn?

  • How the ITIL® framework is used to maximise the efficiency and effectiveness of IT service lifecycles by creating an atmosphere of continuous improvement
  • The tools, components, philosophies, and methodologies of ITIL® 4, such as the Service Value System, Service Value Chain, and ITIL® Service Lifecycle
  • The value of ITSM to service providers, stakeholders, and clients
  • How to combine ITIL® 4 with other leading methodologies and frameworks, including DevOps, Agile®, and Lean
  • How to develop, review, and improve IT-powered products and services
  • How to oversee organisational change
  • Practical skills to help direct, plan, and upgrade your organisation’s IT practices
  • How to leverage Agile and Lean ways of working
  • How to build, test, deliver, and integrate value streams
  • How to assess and optimise service performance
  • How to successfully align business and IT goals
  • How to embed complex and adaptive systems within IT infrastructures
  • How to optimise the speed and quality of IT products and services
  • How to frame investments in digital and IT in terms of business goals
  • How to design a Service Level Agreement (SLA)
  • Communication, relationship, and multiple-supplier management
  • How to design user and customer experiences (UX and CX)
  • Customer journey mapping
  • How to drive value for stakeholders
  • Everything required to pass the ITIL® 4 Foundation, ITIL® 4 DPI, ITIL® 4 CDS, ITIL® 4 HVIT, and ITIL® 4 DSV certification exams

Target Audience

  • Newcomers to ITIL® 4 seeking an introduction to the framework as well as its intermediate modules
  • Anyone looking to pass the ITIL® 4 Foundation, ITIL® 4 DPI, ITIL® 4 CDS, ITIL® 4 DSV, and ITIL® 4 HVIT certification exams as quickly and efficiently as possible
  • ITIL® V3 students who do not qualify for the ITIL® 4 Managing Professional (MP) Transition module
  • Businesses planning to adopt the tools, philosophies, and best practices outlined in the ITIL® 4 MP stream, whether via a single manager or an entire team
  • IT staff and managers looking for valuable qualifications to help boost their careers


Exam Information

In order to achieve the complete ITIL® 4 Managing Professional qualification, you must pass the official examinations for ITIL® 4 Foundation, ITIL® 4 DPI, ITIL® 4 DSV, ITIL® 4 HVIT and ITIL® 4 CDS. You can take the exams online (virtually) using a service provided by PeopleCert.

Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with the required 5 x exam vouchers!

Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.

When you are ready to use each of your free exam vouchers, simply contact support. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase.

ITIL® 4 Foundation exam:

  • This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

ITIL® 4 Managing Professional exams:

ITIL® 4 DPI, ITIL® 4 DSV, ITIL® 4 HVIT and ITIL® 4 CDS exams all follow the same format:

  • A multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

Digital Credentials:

After passing the above exams, you’ll earn the ITIL® 4 Foundation badge, ITIL® 4 DSV badge, ITIL® 4 DPI badge, ITIL® 4 CDS badge, ITIL® 4 HVIT Badge and the ITIL® 4 Managing Professional badge. You can proudly display these on your LinkedIn profile to showcase your achievement and expertise.

 

 
What is ITSM?

ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimise IT services for clients and employees.

What is ITIL® 4?

ITIL® 4 is the latest iteration of ITIL®, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organisations design, develop, and continually improve their IT services.

What does the ITIL® certification path look like?

Students start with ‘ITIL® Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL® Managing Professional’ or ‘ITIL® Strategic Leader’ streams.
After passing all intermediate modules, students can then move on to the rank of ‘ITIL® Master’.

ITIL 4 path april2024

How does ITIL® work?

ITIL® provides users with a set of best practices for creating optimised IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimisation and looks to continually improve essential processes.

How can ITIL® benefit businesses?

ITIL® 4 is a modernised framework that fully-equips users to optimise their IT practices. It creates cultures of continuous improvement, enabling organisations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
ITIL® 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What’s new with ITIL® 4?

There were three major changes with the release of ITIL® 4. Firstly, it is more industry and community-driven, with ITIL® practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile®, and Lean. Finally, ITIL® 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL® 4, PRINCE2®, MSP, and AgileSHIFT®.

What other frameworks can complement ITIL®?

ITIL® 4 can be integrated with several other frameworks, including Agile®, DevOps, and Lean. Some practitioners even use it alongside PRINCE2®.

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