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✔ Exam vouchers included ✔ Course duration: 50+ hours ✔ Access Period: 12 months ✔ Tutor support ✔ Quizzes and exam practice ✔ Works on mobile devices ✔ Provider: GEL ✔ Accredited by: PeopleCert
Course Overview
Earn your ITIL® 4 Strategic Leader qualification with this fully accredited suite of courses! Starting with the ITIL® 4 Foundation module, this suite takes students through the entire ITIL® 4 Strategic Leader (SL) stream. Passing the exams covered in this suite will earn candidates the title of ‘ITIL® Strategic Leader’. By the end of this suite, you will have a comprehensive understanding of how to plan, implement, and evaluate the success of digital and IT strategies.
Kickstart your training today!
Why should you take this course?
The courses are conducted by an award-winning online training provider who was independently certified as a ‘Market Leader’ for ITIL® online training by Course Conductor
The suite offers a comprehensive introduction to ITIL® 4 and its strategy-focused intermediate modules
ITIL® 4 is one of the world’s most popular frameworks for IT service management (ITSM)
ITIL® 4 practitioners can establish atmospheres of continuous improvement within IT departments and teams
This course suite fully prepares students to sit and pass the ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® DITS certification exams
The courses in the suite come with instructor-led videos, regular knowledge checks, a practice exam simulator, tutor support, and more
The courses are created with help from highly experienced subject matter experts
Exam vouchers for each course included (T&C’s apply)
Each course in this suite is fully accredited by PeopleCert on behalf of AXELOS
Prerequisites
None. ITIL® 4 Foundation, included in this suite, is a prerequisite for the other courses in the stream.
The ITIL4 Strategic Leader Suite course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert.
ITIL® 4 Foundation
Formerly known as the ‘Information Technology Infrastructure Library’, ITIL® 4 is a world-class framework for managing and optimising IT services. This course was designed not only to prepare you to pass the ITIL® 4 Foundation exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the ITIL® framework. Kickstart your path to becoming an ITIL® Master today!
With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organisations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organisational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organisations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL® 4 training today!
As crucial as IT is for success in the modern world of business, it’s rare to see an IT training course that emphasises top-down management. This is what ITIL® DITS is all about: how to handle the high-level strategic and business-centric aspects of managing real-world IT. ITIL® DITS training can be extremely helpful in aligning business and IT, as well as helping IT managers pursue higher-level roles. Kickstart your ITIL® 4: DITS training today!
How ITIL® practitioners boost the effectiveness, efficiency, and overall quality of product or service-producing IT pipelines
The tools, methodologies, purpose, and components of ITIL® 4, such as the Service Value System (SVS) and ITIL® Service Lifecycle
How the key concepts of ITSM create value for IT service and product providers along with their customers
The guiding principles of ITIL® and how they can be used to adopt and adapt ITSM best practices
The individual activities in the SVS and how they interact
The contents and purpose of the 18 ITIL® practices, as well as the seven essential practices
How to follow the ITIL® 4 certification path to become an ITIL Master
How ITIL® 4 can incorporate other methodologies frameworks, such as DevOps, Agile, and Lean
How to interface with Governance, Risk, and Compliance (GRC) and oversee organisational change
How to plan, review, and improve IT-powered products and services
How to ensure your IT organisation is always ‘learning and improving’
Skills that enable ITIL® practitioners to direct, plan, and improve organisational IT practices
How to leverage Agile and Lean best practices
How the world’s most successful organisations incorporate IT into their business strategies
How technology is causing disruption across multiple industries and sectors
How to design and implement digital and IT strategies that can be utilised in any industry or marketing conditions
Everything needed to pass the official ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® 4 DITS certification exams
Target Audience
Newcomers who want to start their ITIL® 4 training with a focus on strategic business elements
Anyone seeking to pass the ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® 4 DITS certification exams as quickly and efficiently as possible
Experienced and prospective IT managers, as well as business managers who need a more solid understanding of how IT and digital strategies fit into long-term business goals
Organisations, departments, teams, or individuals planning to adopt the tools, philosophies, and best practices laid out in the ITIL® 4 SL stream
Career IT service management (ITSM) professionals and business managers looking to improve their hireability
Exam Information
In order to achieve the complete ITIL® 4 Strategic Leader qualification, you must pass the official examinations for ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® 4 DITS. You can take the exams online (virtually) using a service provided by PeopleCert.
Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with the required 3 x exam vouchers!
Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use each of your free exam vouchers, simply contact support. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase.
ITIL® 4 Foundation exam:
This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 60 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
ITIL® 4 DPI exam:
This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
ITIL® 4 DITS assessment
During the training, students will take case-study-based assignments. These assignments will be graded according to the assessment matrix.
Four assignments of 60 minutes each with a pass mark of 75%
The assignments are open-book
ITIL® 4 DITS exam:
At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.
Online multiple-choice proctored exam with a duration of 60 minutes
The exam is closed-book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 21 out of 30 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
Digital Credentials:
After passing both exams, you’ll earn the ITIL® 4 Foundation badge, ITIL® 4 DPI badge, ITIL® DITS Badge and the ITIL® 4 Strategic Leader badge. You can proudly display these on your LinkedIn profile to showcase your achievement and expertise.
If a candidate has already passed the ITIL® DPI exam as part of the ‘ITIL® Managing Professional (MP)’ stream, they will not need to take the exam a second time.
Upon passing the ITIL® Strategist: Direct, Plan & Improve (DPI) and ITIL® Leader: Digital & IT Strategy (DITS) examinations, a candidate will earn the designation of ITIL® 4 Strategic Leader. This will demonstrate their understanding of how IT impacts business strategy and vice versa.
What is ITIL® Strategic Leader?
ITIL® Strategic Leader (SL) is one of the branches of the ITIL® 4 certification path. It features modules that recognise the value of ITIL® for all digitally-enabled services, rather than just those associated with IT operations.
Upon passing the ITIL® Strategist: Direct, Plan & Improve (DPI) and ITIL® Leader: Digital & IT Strategy (DITS) examinations, a candidate will earn the designation of ITIL® 4 Strategic Leader. This will demonstrate their understanding of how IT impacts business strategy and vice versa.
If a candidate has already passed the ITIL® DPI exam as part of the ‘ITIL® Managing Professional (MP)’ stream, they will not need to take the exam a second time.
What does the ITIL® certification path look like?
Students start with ‘ITIL® Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL® Managing Professional’ or ‘ITIL® Strategic Leader’ streams. After passing all intermediate modules, students can then move on to the rank of ‘ITIL® Master’.
How does ITIL® work?
ITIL® provides users with a set of best practices for creating optimised IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies. It also aims for resource optimisation and looks to continually improve essential processes.
What is AXELOS?
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL® 4, PRINCE2, MSP, and AgileSHIFT.
What is ITIL® 4 DITS?
‘ITIL® Leader: Digital & IT Strategy (DITS)’ is a module in the ‘ITIL® 4 Strategic Leader (SL)’ stream. It covers how to accommodate high-level business strategies and goals when managing and directing IT teams and departments.
The module offers insight into a number of tools and best practices that are extremely useful for senior IT service managers who must regularly answer to and address the needs of stakeholders.
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